For Clients

Each year, Foundation House supports approximately 5,000 survivors of torture or other traumatic experiences who come from dozens of countries of origin.

We offer a comprehensive range of services to individual survivors of refugee background, their families and communities, including:

• Specialised counselling
• Individual and family support
• Group programs
• Complementary therapies such as traditional herbal medicine, massage and other natural therapies

Explore:

• Client Services: English and other languages
• Support Services
• Make a Referral

Our dedicated staff work across five locations in metropolitan Melbourne.

Explore:

• Brunswick
• Dallas
• Dandenong
• Ringwood
• Sunshine

Foundation House maintains a program of capacity building, professional learning and secondary consultation in rural and regional Victoria. There are several services across rural and regional areas where people of refugee background can be referred for counselling, usually community health centres.

For more information please contact our Program Leader Rural and Regional Services, Donna Chesters, on (03) 9389 8981 or at or call Head Office on (03) 9389 8900.

Foundation House is committed to protecting the privacy and confidentiality of our clients and ensuring we meet our obligations under the Privacy Act 1988 (Cwlth), Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic).

We are a child safe organisation with a strong commitment to the safety, participation and empowerment of all children. Foundation House has zero tolerance of child abuse, which is reflected in our robust policies and procedures.

Foundation House values feedback on the services we provide. You can make a suggestion, give us a compliment or make a complaint in person, over the telephone, or in writing. All complaints are promptly and fairly investigated without prejudicing your access to services.

Explore:

• Client Rights and Responsibilities – English (PDF)
• Privacy Policy
• Your Information, It’s Private (PDF)
• Child Safe Code of Conduct
• Feedback and Complaints Policy
• How to Make a Complaint

You can connect with an interpreter through the TIS National website. They provide interpreting services to people who do not speak English.
You can speak with an interpreter immediately by calling 131 450.

If you need help

Please call us on (03) 9389 8900 to refer yourself, a family member or friend. It is essential to obtain the consent of the person you want to refer prior to making the referral.

If you are a health professional, support service provider or school
Please make a referral

Explore:

• Client Services: English and other languages