Discussing a Referral
Guidelines for exploring your client’s situation and talking about Foundation House services
Referrals must be discussed with the person prior to making the referral.
Provide information to the person about Foundation House as a service that can assist people with the problems/difficulties faced by those arriving in a new country. Some of these difficulties are the result of previous experiences.
For example, you could say:
Foundation House is a service which has worked with people who have come to Australia who have been in a similar situation to you.
They offer assistance for individuals and families.
They can provide assistance for (choose the most suitable for the client’s situation of the following):
Provide some feedback to your client about what you have noticed. The following are examples of what you could say: