Client Services – Swahili
It is normal for people to have emotional, physical and relationship challenges as a result of experiencing torture or other traumatic events and for these problems to continue when building a new life in Australia
Huduma za wateja
We provide our specialised services in rural and regional areas in partnership with:
We offer a range of group programs that aim to reduce feelings of isolation, provide support through sharing experiences and feelings with others and build relationships.
Our group programs often take place in a setting local to participants to foster connections in their communities.
Foundation House also assists our clients by providing referrals to other services, such as:
- Health services
- Housing services
- Legal services
- Other community support services
Foundation House is committed to protecting the privacy and confidentiality of our clients and ensuring we meet our obligations under the Privacy Act 1988 (Cwlth), Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic).
We are a child safe organisation with a strong commitment to the safety, participation and empowerment of all children. Foundation House has zero tolerance of child abuse, which is reflected in our robust policies and procedures.
Foundation House values feedback on the services we provide. You can make a suggestion, give us a compliment or make a complaint in person, over the telephone, or in writing. All complaints are promptly and fairly investigated without prejudicing your access to services.
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FOUNDATION HOUSE CAN HELP YOU
It is normal for people to have difficulties as a result of experiences of torture or other traumatic events prior to arrival in Australia, such as:
- Family problems
- Little interest in daily life
- Not wanting to be around other people
- Problems with thinking, concentration and learning
- Feeling sad, nervous or angry in many situations
- Thoughts and memories that worry you
- Sleep problems
Foundation House huduma mbalimbali kamili, ikiwa ni pamoja na:
- Ushauri binafsi
- Usaidizi wa kibinafsi na wa familia
- Programu za vikundi
- Matibabu ya ziada kama vile dawa za jadi, matibabu ya viungo na matibabu mengine ya asili
Huduma zetu ni:
- Bure
ikiwa ni pamoja na upatikanaji wa watafsiri wa kitaaluma - Siri
tunatunza maelezo yako binafsi, sawa na wakalimani tunaowatumia - Hiari
Uko huru kuacha kutumia huduma zetu kwa sababu yoyote, wakati wowote - Usaidizi
tunasaidia haki zako - Kuelimisha
kazi yetu kuelimisha jamii kuhusu uzoefu wa wakimbizi
Ni kawaida kwa watu kuwa na matatizo ikiwa ni matokeo ya uzoefu wa mateso au matukio mengine mabaya kabla ya kuwasili Australia, kama vile:
- Matatizo ya familia
- Shauku ndogo katika maisha ya kila siku
- Kutopenda kuwa karibu na watu wengine
- Matatizo na kufikiri, ukolezi na kujifunza
- Kuhisi kusikitika, hofu au hasira katika hali nyingi
- Mawazo na kumbukumbu ambazo zinawahangaa
- Matatizo ya kulala
Kama hii ni uzoefu wako, Foundation House inaweza kukusaidia.
Jinsi ya kupata huduma za Foundation House
- Piga simu kwa (03) 9389 8900, Tembelea mojawapo ya ofisi zetu/a> au ruhusu kupitia tovuti yetuKwa ruhusa yako, mtu mwingine kama daktari, mfanyakazi wa jamii, mwalimu, familia au rafiki anaweza kuwasiliana nasi kwa niaba yako
- Ikiwa unapiga simu au kutembelea, mpokeaji wetu atachukua jina lako na namba ya simu na kuuliza kama unahitaji mkalimani
- Mfanyakazi wa Foundation House atawasiliana na wewe ndani ya siku tano za kazi
Maeneo ya ofisi
Ofisi yetu kuu ipo Brunswick
Huduma za wateja wetu Wateja wetu zipo katika:
Foundation House pia inatoa huduma kwa kushirikiana na mashirika mengine katika:
